Every 10 seconds a qualitative feedback survey is completed using visitorM
The visitorM solution
A cost-effective, flexible and robust feedback system
Complete solution to manage, report and action feedback
Frequently Asked Questions
[fa icon="plus-square"] How does visitorM work?
Touch screens placed throughout the customer journey ask your customers about their experiences as they shop, wait in line or leave using feedback surveys that are quick and easy for them to answer, yet deliver actionable data to improve their experience every day.
[fa icon="plus-square"] How complicated is visitorM to install?
visitorM devices are ready to use right out of the box, and you access your reports through the visitorM web based reporting platform. There is no need for IT to get up and running.
[fa icon="plus-square"] Do visitorM customer feedback devices need power?
Yes, they require a power source. They are meant to operate 24x7 as a continuous customer feedback unit and will require a power source to remain active.
[fa icon="plus-square"] Do we need to supply a data connection like WiFi?
No! Our connectivity is dedicated, highly capable, available, flexible and secure , providing the best reliability and confidentiality to connectivity of your devices in 154 countries.
[fa icon="plus-square"] Can we customise customer feedback surveys?
Yes! All on-device surveys are fully customised to meet your need in terms of question layout and languages.
[fa icon="plus-square"] Can we have different scoring and smiley icons?
Yes! You can have custom smileys, or stars, or numbers representing the overall score of your feedback. You can have NPS, CSAT or custom scoring for feedback reports as well. Just let us know!